Troubleshooting Miro

Miro, like all other complex software that runs on many different platforms, has bugs. We work hard to find and fix bugs, but some bugs are hard to find and some are hard to fix.

This chapter will help you know what to do when you bump into problems.

How to request a feature enhancement

Not everyone uses Miro in exactly the same way. Not everyone has the same set of needs. Because of this, you’re likely to discover functionality you wish Miro had.

When this happens, do the following:

  1. Open up your web browser.
  2. Go to http://bugzilla.pculture.org/ .
  3. If you don’t have an account, create one.
  4. Log in.
  5. Report a bug and mark it as an enhancement request.

If you’re able to, implement the feature and attach a patch to the bug.

We take all enhancement requests seriously, but it’s not possible to implement all enhancements.

When you find a bug

When you bump into a bug, do the following:

  1. Open up your web browser.
  2. Go to http://bugzilla.pculture.org/ .
  3. If you don’t have an account, create one.
  4. Log in.
  5. Report the bug.

When you’re reporting a bug, be sure to include as much information as you can. The more information we have, the more likely it is that we can reproduce the issue you’re having and fix it.

If you’re able to, fix the problem and attach a patch to the bug with an explanation of how the patch fixes the problem. Seriously. This helps us a ton and greatly increase the chance your bug will be addressed.

We take all bug reports seriously, but bugs take time to work through.

See Reporting bugs for more details and tips.

When Miro hiccups

Occasionally, some part of Miro throws an exception that Miro catches causing Miro to show you the Internal Error dialog.

_images/troubleshooting_internal_error.png

When this happens, take some time to describe what you were doing when the problem occurred in the text box. Then click on Submit Crash Report.

If you can, please check off the Include entire program database including all video and feed metadata with crash report checkbox. Being able to see the database and log files often helps us diagnose issues quickly.

When Miro can’t play a media file

Occasionally, you’ll run into a media file that’s corrupted or is in a format that Miro doesn’t support. If this happens to you, try playing the file with another media player.

If this is a perpetual problem, you can tell Miro to play all media with an external player in the Preferences dialog in the Playback tab.

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